F.A.Q.

Chilicampers
About us

Who are we?

Chilicampers is a family-run business with modern and classic Volkswagen campervans and buses for rent. It was started in 2010 by Jaume Dinarès and Eulàlia Grau, two campervan lovers who put all their passion at your holidays’ service.

Where is CHILICAMPERS located?

You'll find us in Gurb, at the outskirts of Vic, 45mi from Barcelona Airport and 35mi from Girona Airport, both very well connected

How can I get to CHILICAMPERS?

From Barcelona Airport comfortably by train, and we’ll pick you up at the Vic train station.
On the other hand, if you get to us on your own vehicle, we’ll safely keep it for you in our headquarters for no extra cost.

Do you deliver the van to the airport or to a train station?

Absolutely. We'll deliver the bus anywhere within approx. 60 miles around Barcelona. This service costs 120€, or 60€ each trip.

Can you pick up the campervan in a location different than delivery?

Yes.

Do you deliver or pick up the van outside Catalonia (Madrid, Andalusia, the Basque Country)?

No, except in special circumstances such as long-term rentals.

Can I leave my own car stored at Chilicampers’ base during my holidays?

Yes, without extra cost.

Campervan rental

How can I rent a campervan?

Through a form on our website, or at the e-mail address info@chilicampers.com, or at the phone number (+34) 686 806 053.

What’s included in the rental fee?

The rental fee includes VAT and other taxes plus comprehensive car insurance with 600€ excess. We ask for a 600€ deductible security deposit on pick up, which can be deposited as cash or blocked on your credit card.There are no mileage limit, no hidden fees

What do I do to confirm the reservation?

Once you confirm, via e-mail or phone, the details of your reservation (campervan model, dates, delivery & pick-up locations, extra equipment), we’ll send you a booking confirmation form for you to fill up with your details. It is necessary then to pay the 25% of the rental fee, which you can do via credit card, bank transfer or PayPal.

When do I pay the remaining amount?

When you pick up the campervan, together with the 600€ deposit. We accept both cash and credit card, even if the delivery takes place outside our base.

How much is the mileage?

Nothing.

How much is an extra driver?

Nada.

Which documents do I need?

A valid driver's license and a passport, nothing else.

Do any restrictions apply to the driver?

You must be at least 23 and not older than 70.

Where can I go with the campervan?

Anywhere you want within the EU, no mileage restrictions.

What if I have to cancel a reservation?

It depends on the date of your cancellation. If you cancel:
a) More than 6 weeks before pick up: we’ll charge you 10% of the whole amount.
b) Between 6 and 2 weeks before: we’ll charge you 50%.
c) Less than 2 weeks before: we’re sorry, but we’ll need to charge you the whole amount.

You can download the complete rental conditions here [pdf].

Our campervans

What does the price include?

You’ll find the specific equipment for each van at the relevant van pages, but most of them are equipped with:

  • One or two double beds
  • Sink
  • Fridge
  • Double burner stove
  • Stationary heating and air conditioning
  • Kitchen accessories (plates, cutlery, pans and pots, coffee pot, kitchen clothes)
  • Secondary battery
  • iPhone/USB connection
  • Camping electric hook-up cable
  • 220v plug

What are the optional accessories?

Following are some available paid-for extras. Don’t forget to order them while filling in your confirmation form.

  • Bedclothes (sheets, duvet, pillows, pillow cases)
  • Sat-nav
  • Picnic table
  • Folding chairs
  • Bicycle rack
  • Child seat
  • Portable toilet
  • Snow-ice tire chains

What does NOT include the van?

Fuel. We deliver with a full tank, and expect you to drop it off with a full tank as well.
Awning or camping tent
Bicycles
Wi-fi connectivity

Am I allowed to smoke in the campervan?

No, out of respect to other customers it is prohibited to smoke.

May I take animals with me?

No. Dogs, cats, rabbits, lizards, spiders and elephants are not allowed. We could discuss about your budgie though.

What happens in the event of car breakdown?

Chilicampers covers the costs of repair and accommodation as long as there has not been mishandling by the user.

Where can campervans camp in Spain?

Generally speaking, in Spain campervans are allowed wherever ordinary vehicles are allowed.
However, a few local authorities explicitly prohibit campervan and motorhomes overnighting in specific places. These restrictions must be complied with in all cases.
On the other hand, we discourage you from spending the night at service areas as well as in city suburbs.

You’ve got plenty of different campervan models! Which one suits me best?

It largely depends on your holidays. If you want to rent a campervan for several weeks and drive hundreds (or even thousands!) of miles on it, including long drives on the highway, we only recommend a Volkswagen Californa T4, Multivan T4 or, for total comfort, a Beach T5 or a Mercedes Viano Marco Polo, which are our most modern and efficient cars.
If you’re planning a shorter holiday which includes plenty of motoring through secondary roads –not more than 100km per day–, and fancy a classier look, you can try out the Volkswagen Multivan T3, a beautiful vehicle from the 80-90’s which will prove ideal for a relaxed driving experience.
Finally, our vintage models (Volkswagen T1 and T2) are collectors’ pieces, meticulously well cared for, ideal for a wedding, a romantic weekend escapade or the shooting of a spot or short film. We don’t hire them out for less than three days, but we don’t recommend them for long trips either. They consume more, lack airbag and air conditioning, but they are just gorgeous. You’re going to fall in love!

Our
vans

Only one click further you can check out our vehicles and prices, and then choose the rental campervan of your dreams. At the Blog section you'll find our personal proposals for exciting and fascinating trips.

vans for rent

Your
trips

Share your experience with other users, see routes, points of interest and travel pictures. Find out all the information like hotels, parking areas, festivals, restaurants. Chilicampers, more than holidays, an experience. Share it!